Policies

Free trial week

• Every new student may try a course free for one week: the course's normal classes for that week, which for most courses means one Content class and one Consolidation class. No payment details are taken and nothing is owed at the end of the week.
• The trial week is offered once per student per course and is subject to a place being available in a suitable class.
• After the trial we contact the parent or student, usually the same or the next day, to talk through how it went and the options from there. There is no obligation to enrol.
• Access to the student portal and to class recordings is part of enrolment, not the trial. Booklets for the trial classes can be emailed on request.

Enrolment and places

• An enrolment is confirmed when we have the student's and the parent's details, a class has been allocated and the first invoice has been paid.
• Classes are capped at 12 students so every student can ask questions and get feedback. Where a class is full, students may join a waitlist and are offered a place in order as places open.
• The course year starts in mid-November and classes run every week of the year unless the course calendar says otherwise. The calendar for each course is shared with enrolled families and may be updated during the year.
• Class times are set for the course year. Where a student's circumstances change, we will try to move the student to another class or time where there is space.

Fees and payment

• Fees are charged per week of enrolment and billed in advance in 5-week blocks. Each invoice is due before the block it covers begins. The weekly fee for each course is on the pricing page.
• All prices are in Australian dollars and include GST where it applies. There is no enrolment fee, term fee or materials fee: workbooks, recordings and portal access are included in the weekly fee.
• The minimum enrolment is one 5-week block. There is no fixed-term contract: enrolment continues block by block until you withdraw under these terms.
• The standard payment method is bank transfer to the account on the invoice. Please use the invoice number as the payment reference.
• Weekly fees may change from one course year to the next. We give enrolled families at least four weeks' written notice of any change, and a change never applies to a block already paid for.

Late payment

• If an invoice is not paid by its due date we will send a reminder. If it remains unpaid 7 days after the due date, we may suspend the student's access to classes, recordings and the portal until the account is brought up to date.
• Fees continue to accrue while an enrolment is suspended for non-payment, unless the enrolment is withdrawn under these terms.
• Where an account remains unpaid after reasonable reminders, we may refer the debt for collection. You agree to reimburse the reasonable costs we incur in recovering an overdue amount, including collection agency fees and legal costs, to the extent the law allows.
• If paying on time is difficult, please contact us before the due date. We would rather agree a plan than suspend a student.

Discounts

• Eduvid does not publish a standing discount schedule. Discounts may be offered on special request, on a case-by-case basis, and are subject to approval by Eduvid's management.
• A discount applies only once it has been confirmed to you in writing by Eduvid, and only to the invoices or period stated in that confirmation.
• Discounts cannot be combined with any other discount or promotional offer unless the written confirmation says so, and may be withdrawn with notice where the circumstances they were granted on change.
• Families experiencing financial difficulty are welcome to contact admin@eduvid.com.au in confidence. Any support offered is at Eduvid's discretion.

Changing, pausing or withdrawing

• Withdrawing. You may withdraw a student at any time by emailing admin@eduvid.com.au with two weeks' notice. Fees are payable to the end of the notice period and nothing after it. Any prepaid fees for weeks after the notice period are refunded under the Refunds section below.
• Pausing. An enrolment may be paused with two weeks' notice, for example for a school camp, exams in another subject or a family trip. Fees are not charged during an agreed pause, and the student's place is held for the agreed period where we are able to hold it.
• Changing course or class. A student may move to a different course, level or class time by emailing us. We fit the student in where there is space. Where the new course has a different weekly fee, the new fee applies from the next block.
• Access to the portal, recordings and course materials ends when an enrolment ends.

Missed classes and recordings

• Every class is recorded and the recording is placed in the student portal, usually within one day, so a missed class is never lost. Fees are not refunded or credited for classes a student chooses not to attend or is unable to attend.
• Where there is space, a student may attend the same class with another cohort in the same week instead. Ask us in advance.
• Recordings remain available to enrolled students for the course year while their enrolment is current.

Refunds

• You are entitled to a refund, re-supply or other remedy where our services fail to meet a consumer guarantee under the Australian Consumer Law. These rights are not affected by anything in these terms.
• If you withdraw with notice, we refund any fees you have prepaid for weeks after the end of the notice period, within 14 days of the enrolment ending, to the account they were paid from.
• If Eduvid cancels a class and does not reschedule it, or withdraws a course, we refund the fees paid for the affected classes or credit them against the next invoice, at your choice.
• We do not refund fees for classes already held during an enrolment, whether or not the student attended, since the class and its recording were provided. We do not refund fees because a student has changed their mind after a block has started, except as required by law.
• Refund requests go to admin@eduvid.com.au. We respond within 7 days.

Changes by Eduvid

• We may change a class time or tutor during the year, for example where a tutor is unavailable. We give as much notice as we can and, for a permanent change of time, at least two weeks' notice. If a new time does not suit, you may move to another class or withdraw without the usual notice period and with a refund of unused prepaid fees.
• If a class cannot run on a given day, we reschedule it, run it with another cohort or provide the recording of the equivalent class, and tell you which.
• If too few students enrol for a course to run, we may withdraw it, with a full refund of any fees paid for classes not held.

Conduct in the online classroom

• Classes are live, online and recorded. Students join on time, with their camera on where possible, from a quiet place where they can take part.
• Students treat tutors and classmates with respect. Bullying, harassment, discrimination, cheating, disruption or sharing another student's details or work is not acceptable.
• Portal logins are personal to the enrolled student and are not to be shared.
• Where a student's conduct is a problem, we talk to the parent first. If it continues, Eduvid may remove the student from a class or end the enrolment, with a refund of any prepaid fees for classes not yet held.

Course materials and intellectual property

• Booklets, notes, question banks, practice SACs and exams, class recordings and everything else in the portal are the property of Eduvid or its licensors and are protected by copyright.
• Enrolled students may use these materials for their own study for as long as they are enrolled. They may not be copied, shared, posted online, sold or passed to anyone who is not an enrolled student, during or after the enrolment.
• Where we quote or adapt material from the VCAA, UCAT ANZ or another publisher, we do so under their terms, and those bodies hold the rights in their material.

Results

We publish our students' results each year with the year attached. We do not guarantee any study score, ATAR, UCAT result, interview offer or place in any course. What a student achieves depends on the work they put in. Our job is to make that work count.

Liability

• To the extent the law allows, Eduvid's liability for any claim arising from an enrolment is limited to supplying the services again or refunding the fees paid for the services concerned, and Eduvid is not liable for indirect or consequential loss.
• Classes are delivered online. You are responsible for the device, software and internet connection needed to attend. Where a class is lost through a failure on Eduvid's side, we provide the recording or a make-up class.
• Nothing in this section limits any liability that cannot be limited by law, including under the Australian Consumer Law.

Complaints and disputes

If something is not right, please tell us first: email admin@eduvid.com.au or call 0421 651 259. We acknowledge every complaint within 2 business days and aim to resolve it within 14 days. If we cannot resolve it together, you may contact Consumer Affairs Victoria or pursue any other remedy available to you.

General

• These terms are governed by the laws of Victoria, Australia.
• We may update these terms from time to time. The current version is always at eduvid.com.au/policies, and the date at the top shows the latest version. A change applies from the next billing block after we notify enrolled families, and never to a block already paid for.
• If any part of these terms is found to be unenforceable, the rest continues to apply.
• Questions about these terms: email admin@eduvid.com.au or call 0421 651 259.

What we collect

• Enquiries and trial bookings. When you book a free trial, join a waitlist, register for a Headstart workshop or sign up to our newsletter, we ask for the student's or parent's first and last name, phone number, email address, the subjects and level you are interested in, and, optionally, how you heard about us.
• Enrolment details. If you enrol, we collect what is needed to run the course and invoice you: student and parent names, contact details, school and year level, the courses enrolled, and payment records. Card payments are handled by our payment provider; we do not store card numbers.
• Class records. Attendance, class recordings, mock exam and practice results, homework and messages between students and tutors through the student portal.
• Website use. Pages visited, the device and browser used, approximate location and how you reached us, for example from a Google search or an advertisement. See Analytics and advertising below.

We do not ask for sensitive information such as health details. If you choose to tell us something of that kind, for example to explain an absence, we use it only for that purpose.

How we collect it

We collect personal information directly from you, through the forms on this website, by phone, text and email, and through the student portal and our classes. Each answer in our trial form is saved as you type it, so if you leave the form part-way we may still have the details you entered and may contact you about them. We also collect website information automatically through cookies and similar tools, as described below.

How we use it

• To contact you about a trial, enquiry or enrolment, by phone, SMS and email.
• To run classes, share recordings and resources, track progress and hold parent consultations.
• To invoice, receive payment and keep the records the law requires.
• To send course updates and, where you have asked for it, our newsletter. You can opt out of marketing emails at any time by using the unsubscribe link or emailing admin@eduvid.com.au.
• To understand how the website is used, to improve it and to measure our advertising.

Analytics and advertising

This website uses Google Analytics, Google Ads conversion tracking and the Meta (Facebook) Pixel. These tools set cookies and collect information such as the pages you view, your approximate location, your device and whether you completed a form. We use this to see which pages work and to measure whether our advertising led to a booking. The information is shared with Google and Meta under their own privacy policies and may be used by them to show you advertising. You can limit this through your browser's cookie settings, an ad blocker, or Google's and Meta's own advertising settings.

Our forms are protected by Cloudflare Turnstile, which checks that a form was sent by a person rather than an automated script. It does not show a puzzle and does not identify you.

Enquiries, calls and texts

When you book a free trial or make an enquiry, your details go into Eduvid's own customer records system, which only Eduvid staff can use. We call and text about the trial only where you have agreed to that on the form. Calls with Eduvid may be recorded and transcribed, and an AI service may write notes from the call and read your text replies to help us respond. Our phone and SMS provider (Twilio) and our transcription and AI providers process this information on our behalf and under our instructions. You can ask us to stop calling or texting at any time by replying STOP or emailing admin@eduvid.com.au.

Who we share it with

We do not sell personal information. We share it only with the service providers that run our business, and only as needed for them to do so: our website host (Cloudflare), our form database (Supabase, hosted in Sydney), email delivery (Resend), accounting and payments (Xero and Stripe), our phone and SMS provider (Twilio), our student portal and class software, and the analytics and advertising services above. Each provider is bound by its own privacy terms and by our instructions.

Some of these providers store or process information outside Australia, mainly in the United States. By giving us your information you understand that it may be disclosed to these overseas providers for the purposes in this policy. We may also disclose information where the law requires or permits it, for example to a regulator or court.

Class recordings

Every class is recorded so students can watch it back. Recordings may include a student's voice, image, name and typed questions. Recordings are available only to students enrolled in that course and to Eduvid staff, and are kept for the course year. A student who prefers not to be seen may keep their camera off; please tell us so the tutor knows.

Students under 18

Most of our students are under 18. We ask that a parent or guardian makes or approves the enrolment and provides the family's details, and we contact parents about enrolment, payment and progress. Students may contact their tutors directly through the portal about class work. We collect only the information about a student that we need to teach them.

Keeping it safe

Personal information is held in password-protected systems with access limited to the staff who need it. Form data travels over an encrypted connection and is stored in a database only Eduvid staff can read. We keep information for as long as we need it to run the course, answer your questions and meet our legal obligations, then delete or de-identify it. If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner as the law requires.

Access, correction and complaints

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Email admin@eduvid.com.au or call 0421 651 259. We respond within 30 days and do not charge for access.

If you believe we have mishandled your personal information, please contact us first using the details above. We acknowledge privacy complaints within 2 business days and aim to resolve them within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always at eduvid.com.au/policies, and the date at the top shows the latest version.